Shipping and Delivery

Delivery Time

Most in-stock orders will be shipped within 3 business days. Orders placed on holidays or weekends will begin processing the next business day. Orders are shipped from our facility in Melbourne. If items are out of stock, we will notify you by e-mail. Most backorders will be shipped within 3 weeks.

Processing
Most in-stock orders are ready
to ship in 1-3 business days.

Transit
Orders typically arrive within
4-8 business days.

Service Options

Shipping services available for Australia and International.

Regular Delivery	All parcels are posted via Australia Post
Express Post	All parcels are posted via Australia Post
International	All parcels are posted via Australia Post

International Orders

International orders are shipped as quickly as possible. The time an order spends in transit and the cost of postage depends on where in the world it has to be shipped to. Neo Tokyo use Australia Post to ship all international orders, and we endeavor to keep shipping costs to a minimum while ensuring your goods get to you in the condition we send them. For information about the cost of international shipping email us at info@neotokyo.com.au, or you can check international shipping costs yourself at http://www1.auspost.com.au/pac/int_parcel.asp.

What You Can Exchange or Return
Neo Tokyo unconditionally guarantees all products we manufacture and sell at our online store to be free from defects of workmanship. We will gladly replace any faulty items you wish to return.

If you're unsatisfied with the fit, quality, color, or size of an item you may return it and choose an item in another size or color. We will gladly replace any item that you're not completely happy with.

Please note the following limitations:

Item must be returned within 30 days from date of purchase.

Items that have been laundered or altered in any way cannot be accepted for exchange or return.

Did you change your mind?

If you simply wish to exchange or return an item for any reason (see limitations above), you are responsible for return shipping charges, we will ship you a replacement item with additional shipping charges imposed for re-delivery.
Example:

You decide you don't like the style, fit, or color.

You decide you just don't want the item for whatever reason

What to do:

You will require a Return Merchandise Authorization to return an item for any reasons (see limitations above).
Place the items you wish to return in a suitable box or envelope. You must include a copy of the original invoice.
If applicable, indicate the style, color, and size of your desired replacement item(s).
Please provide a brief reason for your dissatisfaction.

You are responsible for return shipping charges. We recommend you use priority mail or a carrier that provides tracking. Neo Tokyo is not responsible for lost shipments.

Did we make a mistake?

Hey, we're not perfect...

If we make a mistake with your order, we will take care of return shipping and send you a replacement item with no additional charge for shipping.

Example:

Item shipped does not match the style, size, or color you ordered.

Item shipped is defective in workmanship.

What to do:

Contact our customer service department at info@neotokyo.com.au or +61 3 9078 2458. Hours of operation are Monday through Friday 9am - 5pm, Australian Eastern Standard Time (AEST)
A customer service agent will process your request and assist you with return shipping.
Place the items you wish to return in a suitable box or envelope. You must include a copy of the original invoice.

Where to send:

Consumer Returns Department
Neo Tokyo
PO Box 2082
Fitzroy, VIC 3065 Australia